THAI MASSAGE & WELLNESS IS NOT AFFILIATED WITH ANY OTHER THAI MASSAGE THERAPY CLINIC OR HEALTH CENTRE IN CANADA.

WE ARE A 100% NON SEXUAL, CERTIFIED, EXPERIENCED THAI TRADITIONAL MEDICINE, THAI MEDICAL MASSAGE, REGISTERED MASSAGE THERAPY, AND MANUAL OSTEOPATHY CLINIC.

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Do you direct bill For Registered Massage Therapy to insurance companies?

Yes, We do! Direct billing is for Convenience not privilege or a right.

Every plan is different, so please make sure that your plan allows direct billing, and that you are aware of the extent of your coverage.

Some insurance companies may allow for direct billing or online billing depending on your plan options.

Please note: that this depends on your practitioners, so please let us know which insurance company you have benefits with so we can ensure direct billing.

For all insurances, please be prepared to use an alternate form of payment in the case of technical difficulties.

Thank you for your understanding.

See the bottom of this page for a complete list of insurance companies.

Registered Massage Therapy and Manual Osteopathy all designated under the paramedical section. Services provided Maybe covered by most Extended Health Care plans and all patients can be provided with the appropriate receipts for submission to their respective insurance company.

To set-up direct billing, please do the following

• Let us know when booking the appointment.
• Bring your Benefit Card (hard copy, in your name).
• When you arrive, let reception know that you are setting up Direct Billing.
• If the claim does not approve online or pending, we can submit the claim pay to Insured Member for you to get reimbursed  or we will provide the receipt to you .
• However, in the event that we cannot submit the claim for you, we will assist you in any way possible to ensure you get reimbursed.
• Please be prepared to pay for your visits in the event that your insurance provider will not cover your treatments. We are unable to provide you with a credit to be paid for at a later date.
• We reserve the right to decline to direct bill at any time.

Call your insurance company to confirm their requirements.

Insurances Provider contact information.

• Alberta Blue Cross (1-800-661-6995)
• BPA – Benefit Plan Administrators (1-800-867-5615)
• Canada Life (1-800-957-9777)
• Canadian Construction Workers Union (416-240-0047)
• Chambers of Commerce Group Insurance Plan (1-800-665-3365)
• CINUP (1-800-665-1234)
• ClaimSecure (1-888-513-4464)
• Co-operators Group Ltd. (1-800-265-2662)
• Cowan (1-888-509-7797)
• D.A. Townley (1-800-663-1356)
• Desjardins (1-800-463-7843) **
• Empire Life (1-877-548-1881)
• Equitable Life of Canada ( 1-800-265-4556)
• First Canadian Insurance Corporation (1-866-212-5644)
• GMS Carrier 49 (1-800-667-3699)
• GMS Carrier 50 (1-800-667-3699)
• Green Shield Canada (1-888-711-1119)
• GroupHEALTH (1-833-344-6944)
• GroupSource (1-888-547-6947)
• Industrial Alliance Insurance (1-877-422-6487)
• Johnson Inc. (1-866-773-5467)
• Johnston Group (1-800-893-7587)
• LiUNA Local 183 (416-240-2103)
• LiUNA Local 506 (416-506-8841)
• Manion (1-800-263-5621)
• Manulife (1-866-407-7878) ***
• Maximum Benefit (1-800-893-7587)
• Médavie Blue Cross (1-888-873-9200)
• NexgenRx (1-866-424-0257)
• People Corporation (1-800-875-7982)
• RWAM (1-877-888-7926)
• Saskatchewan Blue Cross (1-800-873-2583)
• SSQ Insurance (1-888-651-8181)
• Standard Life (1-800-499-4415)
• Sun Life Financial (1-855-301-4786)
• TELUS AdjudiCare (1-877-944-7100)
• Union Benefits (1-800-265-2568)

Specialty Insurance Direct Billing is also available to:

• Members of the R.C.M.P.
• Veterans Affairs Canada

Can you tell me how much coverage I have?

Unfortunately, no. Insurance companies keep that information confidential due to the privacy act. You can easily check that information yourself by calling your insurance company, checking their website, or asking your employer. 

Booking and Cancellation Policy

Your appointment will be confirmed right away after you make a booking. A 24-hour rescheduling notice is required for all services. Rescheduling of appointment is subject to space availability. Any cancellation less than 24-hour notice will incur a $40 cancellation fee.

100% CHARGE WILL BE IMPOSED FOR “NO SHOW”

We always do our best to find a replacement for your booking and normally we will not charge you if we are able to fill your appointment.

Booking: we do request a credit card or gift certificate to confirm your booking.

Holding bookings: we will not hold appointments until a credit card or gift certificate number has been given.

Credit Cards: your credit card information is kept secure at all time.

Pre-authorization: we may preauthorize an amount on your credit card prior to your appointment. This could be up to the amount of the service you have booked.

Invalid information: we reserve the right to cancel your appointment if the credit card information given is not valid or the card has a problem with the bank. we will do our best to contact you if this happens.

If you have any questions, our staff will be more than happy to address all your questions and concerns.

MASSAGE SESSION

We do not cut time off for the therapists time to assess client, We will do it during the session. Therapists will change the sheets and write notes in the client’s file after finishing the session. As soon as the therapists starts, the clock will start. Please don’t be late for your appointment.

We offer complimentary warm towels ,herbal tea in A to go cup. It helps you to refresh and increase your hydration.- no extra cost!

We are the only massage clinic in Lethbridge using the traditional Thai “Herbal compress, Generation to Generation Recipe” handmade from 100% organic herbs. This treatment helps relieve stress and fatigue, plus improve emotional and physical well-being.

We only use organic high-quality massage oil that is safe for all skin types and provides many additional health benefits.

Late Arrival Policy

Patients are asked to arrive at their appointments before their scheduled appointment time. New patients are to arrive 15 minutes before their scheduled appointment time. Established patients are to arrive 5 minutes before their scheduled appointment time. This allows enough time for the registration process to be completed before the appointment.

A grace period of 5 minutes will be permitted for unforeseen delays a patient may encounter while traveling to the clinic location for their appointment. If a patient arrives more than 10 minutes late for their appointment, the patient will be given the option of either seeing a therapist in the shortened treatment time. In the interest of our patient, if you arrive late, your massage will still end at the scheduled time for the full rate applicable.

We ask that if you bring children into the Clinic, to please try to keep their voices down as much as possible out of respect for clients receiving treatments behind closed doors. The Clinic is very small, and sound travels everywhere, so you may also be asked to lower your voice and to turn your cell phone off or to ‘vibrate’ while in the Clinic. We thank you for especially lowering your voice in the entrance and reception lounge areas.

PARKING NOTICE

We provide FREE parking. Please park in spots designated for Thai Massage & Spa.

DOCUMENTATION REQUEST

The requested party will be billed by us for the production of these records. However, since producing records is directly related to staff time, cost of copies and mailing costs.

THAI PRODUCTS

We want to make sure that you love using the products you purchase! Any unused/unopened products/items may be returned for store credit in the form of a gift card. If applicable, you may also exchange any unopened/unused product for a different one.  Any exchanges or returns for store credit must be done within 30 days of purchase and with the original purchase receipt.

ONLINE REFUNDS

Any online refunds are subject to A convenience fees, and can only be refunded to the purchaser.

Each transaction cost 2.9%+35cents and clinic administrator fees. We advice you to rebook your service, any service purchase! may be returned for store credit in the form of a gift card. If applicable.

NO CASH REFUNDS AVAILABLE.

GIFT CERTIFICATE